E-Commerce Manager

Empower Associates

Main Responsibilities:

Chief Project Coordinator for an E-Commerce team made up on 5 interconnected “pods”:  Pulse of Customer, Pricing/Analysis, Onboarding, FBA and Branding.

  • Responsible for hiring, training, coaching and daily oversight of 10+ associates
  • Sole ownership for organizing, communicating, delegating and following up on all interdepartmental tasks.

 

Through the leads and their teams in each of the above pods:

    • Ensure the proper onboarding, listing and pricing of products on all platforms.
    • Ensure the E-commerce team is well versed in all listing and selling requirements and strategies on the individual platforms.
    • Promote the sale of our branded and commodity products through digital marketing strategies including keyword advertising.
    • Monitor all metrics to ensure we are exceeding all requirements and expectations of the individual platforms.
    • Collaborate with the Purchasing team to maintain comprehensive listing accuracy among all sales platforms.
    • Coordinate with customer service team to maintain high seller ratings by providing great customer experiences and listening to customer experiences.
    • Remain current with social media and other current web trends and practices.
    • Develop e-mail campaigns, on-line promotions and affiliate marketing.
    • Work closely with IT to implement web modifications and correct web bugs.

 

Requirements:

  • Prefer at least 3 years of Internet marketplace and management experience
  • Knowledge of listing and selling requirements and strategies on one of these marketplaces:  Amazon, Ebay and Walmart.
  • Digital marketing and keyword advertising experience
  • Proven ability to meet and exceed sales goals
  • Experienced in both managing multiple direct reports and working within a management team that reports to Operations Manager
  • Track record of dealing with seller ratings and metrics
  • Consistently communicates company directives in a professional manner (written, phone and in-person)
  • Strong problem solving and analytical skills.

 

Desirable:

  • Experience researching and/or launching a new marketplace opportunity.

 

This job is best suited for a person who:

  • Embraces challenges, the demands of Internet Marketplaces and the E-commerce world
  • Understands each day has its own challenges and is willing and able to adapt to what the day needs even if it displaces other plans and goals
  • Executes short & long term goals through affective leadership
  • Is analytical and strategic
  • Identifies and solves problems quickly
  • Is self-motivated
  • Gets things done through others by leading as well as managing
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